Peach Refunds – User Guide

This guide provides a step-by-step reference for users managing automatic refunds for their payments through the MCA platform. It covers processing payment refunds and handling various refund types.

Pre-Requisites

MCA Access: You must be logged into your MCA account.
Peach Refunds: Must be enabled for your club.

Step-by-Step Refund Process

Step 1: Access Your Bookings

From the home screen of your club’s MCA platform, click on “Your Bookings” to view your upcoming and past bookings. Integration Completed

Step 2: Select the Refund Option

To initiate a refund for a transaction, click on the money icon (Font Awesome fa-money) next to the booking you want to refund. Integration Completed

Step 3: Review the Cancellation Policy

The club’s cancellation policy will appear, outlining the conditions for cancellations and refunds. Please read this carefully to understand the refund rules set by the club. Integration Completed

Step 4: View Refund Options

After clicking Continue in the previous dialog, a refund options dialog will appear. The available options depend on:

Your user type (Member or Visitor)
The payment method used
The refund rule set by the club

The system will automatically determine and display the appropriate refund choices based on these factors.

Visitor

If you are a Visitor, you can either:

Refund the payment to the original payment method, or
Cancel the booking without a refund, if it does not meet the club's refund policy.

Example 1: No Refund Rule Set by the Club (Visitor)

The following outcomes apply depending on the payment method's refund capability:

A) Refundable payment method that allows partial refunds
→ Only Cancel Booking is available.
B) Refundable payment method that does not allow partial refunds
→ Only Cancel Booking is available.
C) Non-refundable payment method that does not allow partial refunds
→ Only Cancel Booking is available.
D) Non-refundable payment method that allows partial refunds
→ Only Cancel Booking is available.

Example 2: 20% Refund Rule Set by the Club (Visitor)

The available actions depend on the payment method’s refund capability:

A) Refundable payment method that allows partial refunds
→ Refund Bank is available.
B) Refundable payment method that does not allow partial refunds
→ Cancel Booking only (you can only refund the full amount, which is not allowed under a 20% rule).
C) Non-refundable payment method that does not allow partial refunds
→ Cancel Booking only.
D) Non-refundable payment method that allows partial refunds
→ Cancel Booking only.

Example 3: 100% Refund Rule Set by the Club (Visitor)

The available actions depend on the payment method’s refund capability:

A) Refundable payment method that allows partial refunds
→ Refund Bank is available.
B) Refundable payment method that does not allow partial refunds
→ Refund Bank is available (since a full refund is allowed).
C) Non-refundable payment method that does not allow partial refunds
→ Cancel Booking only.
D) Non-refundable payment method that allows partial refunds
→ Cancel Booking only.

Member

If you are a Member, you can either:

Refund the payment to your ClubCard, or
Cancel the booking without a refund, if it does not meet the club's refund policy.

Example 1: No Refund Rule Set by the Club (Member)

The available actions depend on the payment method’s refund capability:

A) Refundable payment method that allows partial refunds
→ Cancel Booking only.
B) Refundable payment method that does not allow partial refunds
→ Cancel Booking only.
C) Non-refundable payment method that does not allow partial refunds
→ Cancel Booking only.
D) Non-refundable payment method that allows partial refunds
→ Cancel Booking only.

Example 2: 20% Refund Rule Set by the Club (Member)

The available actions depend on the payment method’s refund capability:

A) Refundable payment method that allows partial refunds
→ ClubCard Refund is available.
B) Refundable payment method that does not allow partial refunds
→ ClubCard Refund is available.
C) Non-refundable payment method that does not allow partial refunds
→ ClubCard Refund is available.
D) Non-refundable payment method that allows partial refunds
→ ClubCard Refund is available.

Example 3: 100% Refund Rule Set by the Club (Member)

The available actions depend on the payment method’s refund capability:

A) Refundable payment method that allows partial refunds
→ ClubCard Refund is available.
B) Refundable payment method that does not allow partial refunds
→ ClubCard Refund is available.
C) Non-refundable payment method that does not allow partial refunds
→ ClubCard Refund is available.
D) Non-refundable payment method that allows partial refunds
→ ClubCard Refund is available.

Additional Information

Refund processing time: Refunds typically take 3–14 days to reflect, depending on your bank or card provider.
Refund window: Refunds can only be performed within 6 months of the original transaction.
Scan to Pay refunds: These can only be processed within 6 hours of the original transaction and support full refunds only.
Emails:
- If you cancel a booking, you will receive a cancellation confirmation email.
- If you refund a booking, you will receive two emails: one for the cancellation and one for the refund.

Supported Payment Types for Refunds

The following payment types support full or partial refunds:

💳 Card Payments: Visa, Mastercard, Amex, and Diners
🛍️ Buy Now, Pay Later: Payflex
🧾 Alternative Credit: Mobicred, A+ store cards, and RCS credit/store cards
📱 Wallets: Apple Pay and Google Pay
🎟️ Voucher: 1Voucher

⚠️ Note:

QR code (Scan to Pay) only supports full refunds (no partial refunds).

Last updated: 2025-06-22